Reflection: Storyboarding is not as easy as you might think. For me it involves putting myself in the user’s position and then trying to show/describe the actions that they will take and potentially what they are thinking.
Impact: I need to “forget” temporarily what I know so I can approach it as a “real” user.
Other Info: Personas should help to create a typical user or groups of users. I need to document them a bit more.